Customer Service Manager (After-sales)

• Drive day-to-day Customer Service operations, from initial contact to closing of all activities.
• Manage the communication and satisfaction of customers during the execution of all activities.
• Accomplish Customer Service objectives by planning and evaluating all activities involved.
• Promote all range of Service activities to Customer.
• Manage the relation and coordination with each Customer.
• Assure the prompt answer and follow up for any kind of request from Customer.
• Assure the registration of any Order Intake.
• Coordinate with Finance Team for the proper registration of the margin/profit for any order.
• Guarantee the use of Contract as necessary.
• Follow up for timely payment by Customer, in coordination with Finance Team.
• Guarantee for opening of Bank Guarantees and Letter of Credit as necessary.
• Guarantee the respect of timing/deadlines for all service activities.
• Collaborate with Technical Service team for preparation of proposals/packages to customer.
• Guarantee the Service CRM is filled and updated properly/timely by any user.
• Guarantee the proper execution of any enquiry/order for Spare Parts.
• Control the flow for Spare Parts enquiry directly to the Coordinator.
• Collaborate with Technical Service team to get the list of Spare Parts for any enquiry.
• Supervise the job of the Coordinator and make sure each Spare Parts enquiry/order is fulfilled.
• Supervise the shipment of parts in respect of order schedule.
• Coordinate with Procurement Team for purchasing of components in local markets.
• Manage any enquiry from Customer.
• Collaborate with Technical Service team to get the technical modification of existing equipment needed.
• Coordinate with all related Departments for the execution of any project.
• Guarantee the proper execution of any project.
• Manage any Maintenance enquiry from Customer.
• Coordinate with Technical Service team for the execution of any Maintenance.
• Guarantee the proper execution of any Maintenance.
• Manage any other type of support request from Customer.
• Implement all necessary measures to respect deliverables to Costumer as per Order.
• Carry out activity control to anticipate potential issue.
• Carry out deep analysis for every aspect of the activity.
• Manage activity risks and contingencies plan.
• Guarantee the respect of HSE rule during jobs at Customer site.
• Escalate issues to manage risks/leverage for company network.

Qualifications and Requirements:

• Bachelor Degree in Engineering.
• Work Experience: 5 years in similar industry.
• Abroad trips availability.
• Basic Knowledge CAD software.
• Advanced knowledge of MS Word, Excel and Power Point.
• Proficient in English.