Application Support Engineer

Job Descriptions:

• Providing software application support by system monitoring and troubleshooting under the supervision of Service Manager and through coordination with the client service team and company technical team
• Maintain the service quality and SLA with customers.
• Resolve and/or escalate tickets and incidents
• Perform analysis on software application functionality and suggest improvements by consulting with the technical team and users
• Maintain strong working relationships with client users and show a high level of responsiveness
• While working on client environments, strongly maintain all customers security compliance
• Educate and train end-users on application usage, particularly explaining newly developed functionalities
• Managing code migration across environments to ensure continued and synchronized functionality
• Keeping a record of configuration changes and scheduling application updates
• Documenting processes and monitoring application performance metrics

The qualification includes the following;

• Bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
• Service-minded with solid people skills and a desire for continuous improvement of service quality and customer satisfaction
• Possess strong business understanding while experience in enterprise solutions (ERP, SCM, CRM)
• Demonstrable experience as an application support engineer in a related field
• Fast learner, self-motivated individual with a can-do attitude
• Detail-oriented with strong analytical and problem-solving skills
• Own adequate knowledge of back-end programming languages such as SQL, Java
• Able to manage code migration, document configuration changes, and monitor performance
• Experienced in enterprise application server (IBM WebSphere or alike) configuration, monitoring, and performance tuning