Yardi Support Engineer

About First Line Software
First Line Software is a global outsourcing company specializing in delivering custom software solutions to solve complex challenges, scale businesses, and enhance customer experiences. With a presence in international markets, we collaborate with clients across diverse industries, offering technological innovation, adaptability, and expertise.
For this role, you will be working with a prominent client in the real estate sector, contributing to the maintenance, support, and optimization of their Yardi platform. This is an excellent opportunity to join a dynamic, international environment where your technical and problem-solving skills will have a significant impact.

Responsibilities

• Providing technical support and troubleshooting for Yardi-related issues.
• Configuring, testing, and implementing Yardi modules and upgrades.
• Collaborating with the clients teams to optimize system performance and functionality.
• Resolving user inquiries, ensuring timely responses, and maintaining high satisfaction levels.
• Creating and maintaining system documentation, including workflows and user manuals.
• Supporting data migrations, integrations, and other related projects as required.
• Monitoring system performance, identifying potential issues, and recommending improvements.

Skills and Qualifications

• Proven experience with Yardi software (e.g., Voyager, RENTCafé, or other modules).
• Familiarity with system integrations, database management, and technical configurations.
• Basic knowledge of SQL and report generation tools.
• Excellent communication skills in English.
• A proactive approach to identifying problems and delivering solutions.
• Ability to work independently and collaboratively in a team environment.

The FLS Difference: What We Can Offer

• Our modern stack projects are the right mix of exciting and challenging.
• Gain access to our diverse range of training programs, courses, and certifications.
• Choose your work styleremote, on-site, or hybrid in one of our stunning offices. We offer the freedom of flexible working hours.
• Enhance your language skills with our corporate English classes.
• Work from anywhere and explore the world with our Workation program.