IT Support Engineer

About us
At First Line Software, we design and deliver innovative technology solutions that help companies worldwide grow and transform. With a global team of experts, we support businesses across industries by solving complex challenges with scalable and practical solutions.

About the role
We are looking for an IT Support Engineer to provide enterprise-level assistance across our organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for our team members. This role is hands-on and highly collaborative, requiring excellent problem-solving skills and a customer-focused mindset.

Requirements

• Bachelors degree in Computer Science, Information Technology, or equivalent experience

• 3+ years in IT support roles (Help Desk, Technical Support Engineer, Desktop Support, etc.)

• Strong knowledge of Windows, Linux, and/or Mac OS environments

• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

• Experience with remote desktop tools and help desk software

• Strong troubleshooting and critical-thinking skills

• Excellent communication in English (spoken and written)

• Preferred: Certifications (Microsoft, CompTIA A+, etc.), and experience in fast-paced industries like real estate or property management

Responsibilities

• Provide day-to-day IT support for hardware, software, and network issues

• Install and configure laptops, Windows OS, and mobile devices (iPads, iPhones)

• Diagnose and resolve technical problems, escalating when necessary

• Guide team members through solutions via phone, chat, email, or remote login

• Maintain equipment inventory and manage shipping/receiving between offices

• Document issues and resolutions to build internal knowledge resources

• Ensure IT systems are fully functional after troubleshooting

• Contribute to a positive, service-oriented support experience for all employees