Multilingual Customer Support Specialist for British Airways

Our Identity:

GT Solutions (IGT) is a global leader in BPM, Technology, and Digital Services, dedicated to delivering innovation and excellence in the Travel, Transportation, and Hospitality industries. Established in 1998, IGT is committed to enhancing customer experiences, employing over 13,500 specialists across 19 delivery centres in China, the Philippines, Malaysia, India, UAE, Romania, Spain, Colombia, and the USA.

We proudly serve top global airlines, leading hospitality players, and renowned technology companies.

Your Role as a Multilingual Customer Support Specialist:

• Deliver exceptional customer service via email and phone for British Airways, supporting customers in various languages.
• Assist with flight changes, cancellations, lost baggage claims, and other travel-related inquiries.
• Communicate with customers through multiple channels, ensuring swift and effective issue resolution.
• Maintain a positive, empathetic, and professional attitude to ensure high customer satisfaction.

Requirements:

• Proficient in French, Italian, German, or Spanish, with advanced English skills.
• Experience in the airline industry or customer service is beneficial but not required.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Strong communication skills and a customer-oriented approach.
• Willingness to work in a contact centre environment.

What We Offer:

• Competitive salary package, meal tickets, and private medical subscription.
• Reimbursement for public transportation and a referral program with rewards.
• Permanent contract with opportunities for career growth.
• Full training provided, with exciting prospects for advancement within a globally recognized company.

Work Environment:

• Diverse, young, and dynamic.
• Company-provided equipment and modern facilities, including a kitchen and lunch area.
• Conveniently located with access to public transportation, shops, and restaurants.

If you're multilingual and ready to take on a rewarding role with British Airways, apply today!

Send your CV to: carmelo.paone@cbtalents.org