Italian - Advisor - Athens

Cross Border Talents is currently looking for Italian speakers to work in Athens. Are you interested in moving abroad?

Your Role as a Customer Advisor:

• Respond to and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations for common problems or frequently asked questions.

Requirements for the Customer Advisor:

• High School Diploma or Higher
• Native/Fluent Italian ;
• Good level of English, C1;
• Writing speed: 20 words per minute
• Active Listening
• Good Problem-Solving Skills
• Strong troubleshooting skills

What to Expect:

• 1100 euro + meal allowance daily;
• Accommodation in a great hotel for the first two weeks,
• Private Health Care;
• 25 days annual leave per year
• Diverse and community-minded organisation
• Career growth and lots of learning opportunities
• Working hours: 40 hours per week = 8 hours per day / 5 days a week;

Apply for this job

carmelo.paone@cbtalents.org

EU PASSPORT HOLDERS OR LEGAL WORKING PERMIT HOLDERS ONLY.