Customer Data Analyst, Associate (Hybrid HCM)

Accountabilities: The Customer Data Analyst, Associate (CDA) assists in collecting, managing, and analyzing customer data, creating a unified view. The CDA supports the core principles of the Data Management Office, contributing to making data a strategic asset for the company.

Duties and Responsibilities: 

• Data Collection: Support customer data collection, ensure quality and integrity, assist with Salesforce requests. 
• Data Management: Maintain accurate and up-to-date customer databases. 
• Data Analysis: Identify trends and insights, assist with management reports. 
• Collaboration: Work with other departments to enhance customer experiences. 
• Compliance: Ensure data practices comply with regulations. 
• Data Quality: Follow standards, resolve issues, perform audits, cleanse and enrich data. 
• Innovation: Adopt AI technologies for data integrity and usability. 
• Cross-functional Support: Establish relationships, share insights, assist with special projects.

Qualifications: 

• Education: Bachelor's degree in data science, Business Analytics, IT, or related field. 
• Experience: 0-2 years in data management/analytics.

Skills and Experience: 

• Analytical: Ability to derive actionable insights from complex data. 
• Communication: Good verbal and written skills for presenting data findings. 
• Problem-Solving: Strategic thinking and problem-solving abilities. 
• Attention to Detail: High accuracy in data analysis and reporting. 
• Technical: Proficiency in Microsoft, Salesforce, CRM systems, data analysis tools, and understanding of corporate hierarchies.
• Additional Information: Full-time hybrid role in Ho Chi Minh City, Vietnam.