Job Openings HEAD OF USER GROWTH (Hanoi)

About the job HEAD OF USER GROWTH (Hanoi)

Location: Hanoi, Vietnam
Reports to: Growth Director
Department: User Growth

About Our Client

Our Client is a technology company with the mission to "Create a better life for all people through advanced technology and superior digital experiences." The company aims to build a unified technology platform, connecting intelligent operations management with a super app for customers to deliver seamless and exceptional digital experiences.

Our Client focuses on three core components:

  • Technology Infrastructure: Data centers, servers, network systems, and cybersecurity
  • Shared Services for Business Operations: AI, data, user identity management, HR, finance and accounting, enterprise procurement
  • End-User Applications: A super app integrating all services, specialized applications (e.g., Xanh SM), and internal apps (e.g., ILoveVingroup)

Position Responsibilities

  • Lead the growth department, accountable for acquisition, activation, retention, and GMV targets
  • Manage large marketing budgets, optimize CAC, LTV, and ROI
  • Build funnel strategy, lifecycle marketing, and long-term user retention programs
  • Report directly to the Growth Director, provide strategic data insights
  • Develop and train growth managers and specialists, build analytical and execution capabilities
  • Monitor market trends and propose innovative growth strategies

Qualifications / Professional Competencies / Experience Requirements

Education & Skills:

  • Bachelor's/Master's in Marketing, Data, or related field
  • Leadership ability and growth strategy orientation
  • Data-driven thinking and excellent presentation skills
  • Strong English, experience working with international partners

Expertise:

  • Department-level funnel and growth strategy
  • Large-scale marketing budget management
  • Advanced CRM/lifecycle marketing
  • Coaching and mentoring mid-level managers
  • Complex data analysis and decision-making capabilities

Experience:

  • 5 years professional experience
  • 2 years managing a department
  • Experience with high-volume user apps