Customer Success Manager (B2B)

We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo platform effectively and maximising on our robust features to guarantee they get the most value.

What you will do:

• A big passion on engaging customers and expanding their use cases through our product.
• Setting up & day to day management Offline Merchants.
• Work with the Offline Team on merchant customer success, ensuring timely communication & merchant visibility.
• Setting partner/merchant priorities, promo planning & user education.
• Assist the Offline Team in establishing business test practices.
• Target service improvement to stores, oversee optimum visibility.
• Assist in merchant quarterly reviews & analytics.

About you:

• A big passion on engaging customers and expanding their use cases through our product.
• Good knowledge of SQL and queries skill.
• Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
• University degree (preferred from Business / Management Graduate).
• Min. 4+ years work experience in Business Development, Sales or Account Management.
• Experience in process improvement and project management.
• Experience with process documentation and SOP Creation.
• Experience in working in multifunctional team.
• Knowledge of methods of process mapping and design.
• Microsoft office (Word, Excel, Power Point)