Product Support

About the role:

• Daily checking of Ticketing system and responding for reaching SLA.
• Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
• Write incident reports
• Do periodic monitoring of the dashboard related to the product.
• Do monitoring of production alerts.
• Collaborate with the engineering and product team to find appropriate solutions
• Debugging related to web application

About You :

• Strong sense of debugging and troubleshooting issues out of your mind is a must.
• In-depth knowledge of Structured Query Language (SQL).
• Thorough understanding of the Agile development process.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills and passion for learning.
• Self-motivated with the ability to work independently or as part of a team.
• Available to respond and handle after hour issues.
• Proficient in the use of JIRA for managing ticketing.
• Knowledge in any programming language is a plus