Learning Associate

The Learning Associate at FBSC plays a vital support role in ensuring the smooth execution of Learning & Development (L&D) initiatives across the Filinvest group. This position focuses on providing operational, logistical, and administrative assistance to guarantee that learning programs are well-coordinated, organized, and effectively delivered. The role requires attention to detail, efficiency in handling training-related processes, and consistent collaboration with the L&D team and business stakeholders.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Learning Delivery (Support Role)

• Assist in the coordination and preparation of materials, technology, and logistics for classroom, virtual, and blended learning sessions.
• Provide on-the-day session support (attendance tracking, technical assistance, participant coordination).
• Assist in monitoring participant engagement and gathering feedback forms during/after sessions.
• Consolidate post-training assessments, evaluations, and feedback for review by the Learning Specialist.

2. Learning Operations

• Oversee end-to-end program logistics, including scheduling, enrollment, venue setup, and technology support.
• Ensure accurate and timely preparation of training materials, resources, and participant communications.
• Maintain and update training records, attendance, and completion metrics in the Learning Management System (LMS).
• Coordinate with internal and external stakeholders, such as facilitators, vendors, and subject matter experts, to ensure seamless program execution.
• Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.

3. Stakeholder Support

• Coordinate with facilitators, vendors, and internal teams to ensure program readiness.
• Provide timely responses to participant queries and support learner needs throughout the training cycle.
• Gather participant and stakeholder feedback to support continuous improvement initiatives.


TECHNICAL COMPETENCIES AND SKILLS

• Good communication and interpersonal skills with a service-oriented mindset.
• Ability to work collaboratively and establish stakeholder relationships.
• Strong organizational skills, with a keen eye for detail.
• Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Proactive, resourceful, and able to work collaboratively in a fast-paced environment

EDUCATION, TRAININGS, LICENSES REQUIRED:

• Bachelor's degree in human resources, Education, Business Administration, or a related field.
• 0-2 years of experience in training administration, HR support, or related role (with L&D experience is preferred)

Work Environment

• Hybrid work setup, with a mix of onsite and virtual responsibilities.
• May require occasional travel to support training programs in other locations.