Digital Experience Analyst

FILINVEST HOSPITALITY

The Digital Experience Business Analyst will support the Digital Experience team in delivering high-quality digital solutions across key operational and guest-facing platforms. This role ensures smooth execution of product enhancements, process improvements, and technology rollouts by bridging business needs with technical implementation.



Key Responsibilities

• Requirements Gathering & Documentation
  Collect, analyze, and document business requirements, workflows, user stories, wireframes, and acceptance criteria.
• User Acceptance Testing (UAT)
  Develop test scenarios, coordinate UAT sessions, track issues, and ensure solutions meet business expectations before deployment.
• Process Mapping & Optimization
  Evaluate existing processes, identify pain points, and recommend improvements to enhance efficiency and overall digital experience.
• Stakeholder Coordination
  Work closely with cross-functional teams such as Operations, Finance, Procurement, IT, Marketing, and external vendors to ensure alignment and successful project execution.
• Issue Tracking & Support
  Monitor system-related issues, assist in prioritizing enhancements, and support the Product Manager in ensuring timely resolutions.
• Change Management & Rollout Support
  Assist in preparing training materials, release notes, and implementation plans for new features and system updates.
• Data Analysis & Insights
  Interpret usage data, feedback, and trends to help guide product decisions and improve user experience.

Qualifications

• Bachelor's degree in business, e-commerce, IT, or related field
• Experience in business analysis, product support, or project coordination preferred
• Strong analytical skills and attention to detail
• Excellent communication and documentation skills
• Ability to work with cross-functional teams and manage multiple tasks
• Familiarity with agile methodologies is an advantage

Core Competencies

• Requirements Analysis
• Process Improvement
• UAT Planning & Execution
• Stakeholder Management
• Digital Experience & UX Awareness