Job Openings Tenant Relations Assistant - The Linear

About the job Tenant Relations Assistant - The Linear

Job Summary

Tenant Relation Assistant provides customer service/relations support and in charge of processing, monitoring, safeguarding of all forms and submit/endorse it to assigned personnel.

Duties and Responsibilities

 

 

 

50%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50%

 

DESCRIPTION OF FUNCTIONS:

 

Key Accountability 1 (Tenant Relation)

  • Answers phone calls, service request, and assist unit owner/tenant concerns.
  • Attends to client inquiries/concerns, and act immediately and effectively to resolve the same. 
  • Processing and validation of move-in/move-out requirements of unit owner/tenant:

§  Ensures that unit owners/tenants/representatives are contacted, through email or call, regarding the status of their submitted move-in and move-out forms, work permit, gate pass, and job order form to ensure their satisfaction on overall customer-experience and endorse to the concerned personnel (e.g Building Manager, Building Engineers, Security OIC, Biller, Admin Assistant). 

§  Checking of all signed and notarized lease contracts

§  Coordination with broker/leasing company or personnel

  • Exhibits polite and professional communication via phone, e-mail, and mail.
  • Supports team by performing tasks related to organization and strong communication.
  • Contributes to team effort by accomplishing related results as needed.
  • Promotes Company policies through effective tenant/customer relations and goodwill activities. 

 

Key Accountability 2 (Administration)

·       Handles the day-to-day transactions in the Property Management Office (PMO) such as but not limited to; tenant/unit owner’s registrations, processing of work permit, gate pass and IDs. 

  • Carries out administrative duties such as filing of contract and resident information sheet, and updating of 201 folder and masterlist.
  • Endorse payments to Admin Assistant for preparation of Official Receipt/Acknowledgement/Provisional Receipt

·       Performs audit on document-compliance to ensure adherence to standards set forth by the Property Management. 

·       Accepts and routes all communications and documents of the Property Management Office (PMO) to the internal department. 

  • Sends e-mail regarding circulars and memos to the unit owners/respective company representatives. 
  • Performs other duties that may be assigned as the need arises. 

 

Technical Competencies and Skills

• Reporting Skills • Administrative Writing Skills • Microsoft Office Skills • Good both in Oral and Written Communication • Professionalism • Time Management Skills • Ability to resolve conflicts. • Customer-Service Oriented

Education, Trainings and Licenses Required

A graduate of any 4yr course, At least 1 Year of working experience in the related field is required for this position.

Or refer someone