About the job Training & Development Officer
In accordance with the policies, procedures, and standards of Crimson Resort & Spa Boracay, and reporting to the Assistant Training Manager, the Training Officer plays a pivotal role in elevating employee skills and performance across the resort. The role is responsible for developing and implementing training programs that support a high-performance culture and ensure service standards consistently meet the resort's expectations.
The Training Officer assesses training needs, designs and facilitates learning programs, and collaborates with management to drive professional growth while aligning all initiatives with the resort's commitment to delivering exceptional guest experiences.
Scope and Responsibilities:
Coordinates and works closely with:
- All resort employees
- Department Heads
- Government Agencies
- Universities and Schools
- Training Consultants
- External Training Providers
Promotion of Learning Culture
- Encourage continuous learning and development throughout the organization.
- Support employee career growth and professional advancement.
- Foster a positive, inclusive, and engaging learning environment.
- Promote a culture of lifelong learning and service excellence.
Annual Training Plan and Monthly Learning Calendar
- Develop and maintain a comprehensive annual training calendar.
- Schedule compliance, operational, leadership, and professional development programs.
- Coordinate with departments to maximize attendance while minimizing operational disruptions.
- Monitor training schedules and ensure timely implementation.
Facilitation and Training Delivery
- Conduct engaging training programs on:
- Guest Service Excellence
- Leadership
- Communication Skills
- Health and Safety
- Compliance Programs
- Resort Standards
- Foster an interactive learning environment.
- Encourage employee participation, collaboration, and practical application of learning.
New Employee Onboarding
- Facilitate new hire orientation and onboarding programs.
- Ensure employees are properly introduced to the company culture, policies, and standards.
- Support smooth integration of new employees into their assigned departments.
Coordination of Training Logistics
- Schedule training sessions and workshops.
- Arrange venues, training materials, and learning resources.
- Coordinate participant attendance and training requirements.
- Ensure minimal disruption to daily operations.
Collaboration and Coordination
- Partner closely with:
- Human Resources
- Department Heads
- Resort Leadership Team
- External Trainers and Training Providers
- Align learning initiatives with departmental goals and organizational objectives.
- Coordinate specialized programs when required.
Evaluation and Continuous Improvement
- Measure training effectiveness through:
- Feedback surveys
- Assessments
- Training evaluations
- Performance metrics
- Identify opportunities for program enhancement.
- Recommend improvements to training content, delivery methods, and learning strategies.
- Ensure continuous improvement and relevance of learning programs.
Documentation and Reporting
- Maintain accurate records of:
- Training attendance
- Learning hours
- Completion rates
- Certifications
- Training evaluations
- Prepare and submit regular reports on:
- Training outcomes
- Employee engagement
- Learning effectiveness
- Compliance training status
Budget and Resource Management
- Assist in developing and managing the training budget in coordination with HR.
- Ensure learning programs are delivered within approved budget allocations.
- Source cost-effective learning materials and resources while maintaining quality standards.
- Monitor training-related expenses.
Employee Development and Engagement
- Support the development of talent and succession planning initiatives.
- Encourage professional growth through individual development plans.
- Recognize employee achievements and learning milestones.
- Promote employee engagement through development activities and learning opportunities.
Industry Trends and Best Practices
- Research current trends and innovations in training and development.
- Benchmark learning programs against hospitality industry best practices.
- Recommend new learning methods, technologies, and approaches to improve training effectiveness.
Qualifications:
- Bachelor's degree in Business Ad, Hospitality Management, Tourism, or related course
- Minimum of 3 years of experience as Training, Learning & Development Officer, or Training Officer
- Experience in a 4-star hotel environment is highly preferred
- Strong understanding of hospitality operations and service excellence standards.
Competencies and Skills:
- Strong organizational and planning skills.
- Outgoing, influential, and engaging personality.
- Excellent presentation and facilitation skills.
- Strong communication and interpersonal skills.
- Proficient in creating training materials, posters, and graphic presentations.
- Capable of conducting learning needs analysis and training evaluations.
- Proficient in Microsoft Office applications and related digital learning tools.
- Knowledge of employee engagement and talent development practices.
- Ability to collaborate effectively across departments.