Job Openings
IT Application Support Associate
About the job IT Application Support Associate
FILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.
JOB SUMMARY:
The Associate, IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out, optimizing software application performance, installing updates, and performing debugging procedures. He/She responds to technical problems that occur abruptly and require immediate solutions.
DUTIES AND RESPONSIBILITIES:
1. Provides Implementation/Roll-out Support ·
- Provide support in delivering the system into production via established changed management/version control processes
- Provide support to users during system roll-out.
- Adheres to group standards and drives compliance across the group.
2. Provide Maintenance Support
- Prioritize and resolve day-to-day system issues and client requests according to standard processes
- Provide alternative solution or workaround, as needed
- Monitor and manage SLAs
- Initiate service improvement actions.
- Effectively manage client expectations and escalate where appropriate.
- Escalates Very High (VH) failures and severe performance issues, and endeavors resolution of critical issues.
EDUCATIONAL ATTAINMENT
College degree preferably in Computer Science, Computer Engineering, BS Information Technology (or related 4-year course)
WORK EXPERIENCE
- Minimum of 1-year experience supporting application systems.
- Minimum of 1-year experience in VB.NET and MS SQL/MySQL..
- Experience in one or more of the following technologies will be an advantage: HTMLS, Cascading style sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting.
- Exposure to delivering enterprise level business wide support services