Front Office Agent

FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY

He/She is the first point of contact for all guests. Assigned but not limited to processing guest check in and check out experience, handles transactions, and keeps record of guest profile and preferences. Under the direct supervision of the Front Office Supervisor, he/she is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries/requests. 

• Responding to customer requests
• Check supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day
• Prior to arrivals, prepares all needed documents to facilitate check-in
• Direct guests to appropriate lifts and coordinates with concierge staff to bring guests to the room
• Check for account instructions
• Checks for and coordinates requirements 
• Files all reports properly and checked out registration cards
• Ensure cleanliness standards are maintained at all times at the Front Desk
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance

Qualifications

1. Any 4 year course graduate, preferably related to Hospitality, Tourism, or Business Management
2. with relevant work experience
3. With well-developed communication skills and customer relation skills