Operations Lead - Ledger Management

Frontline Support Lead gives instructions and oversee the work of team members. The ideal candidate should have experience organizing work groups, coaching employees, assess performance, enforcing rules and ensuring quality compliance through side by side session with the employee.

DUTIES AND RESPONSIBILITIES

• Supervises and assigns the day to day work load to ensure that customer requests coming from the Frontline and ledger review in relation to releasing of title are done on a given turn-around time.
• Evaluates team performance and provides performance feedback to each team member in order to continually improve performance.
• Addresses escalated problems and complaints by acting on its resolution
• Conducts training and coaching regularly to develop staff knowledge on the operational processes of the job.
• Interacts with various departments within and outside Operations on issues regarding buyer's account.
• Prepares and submits regular performances reports related to FSU to Department Head.
• Performs other task that may be given from time to time to support the department.

TECHNICAL COMPETENCIES AND SKILLS

• Has the ability to communicate clear instructions to team members
• Leadership skills to manage a team
• Acts decisively on the problems encountered by identifying, analyzing and resolving problems effectively.
• Demonstrates flexibility by easily adjusting priorities to multiple demands and unanticipated events and modifies decisions and actions in response to changing circumstances.
• Has the ability to communicate effectively and convey information clearly.
• Honesty and trustworthiness in handling valuable documents.
• Attention to details.
• Strong organizational skills and ability to prioritize workload in order to meet tight deadlines in a fast-paced and dynamic work environment.
• Perform multi-tasking activities.
• Able to motivate team members.

EDUCATION, TRAININGS, LICENSES REQUIRED:

• Preferably Bachelor's Degree in Management, Mathematics, or any other business course.