F&B Supervisor

The Food & Beverage Supervisor at Quest Hotel Tagaytay is responsible for overseeing daily F&B operations, ensuring exceptional service delivery, and maintaining high standards of quality and hygiene. This role involves supervising staff, coordinating with other departments, and handling guest concerns to provide a memorable dining experience. The F&B Supervisor also supports staff training and contributes to achieving the departments financial and operational goals.

Key Responsibilities:

Operations Management:

• Oversee the daily operations of all F&B outlets, ensuring smooth service flow and adherence to hotel standards.
• Monitor the setup and cleanliness of dining areas, ensuring readiness for service.

Team Supervision:

• Lead, mentor, and motivate the F&B team to maintain high performance and service quality.
• Assist in training new team members and conducting regular performance evaluations.

Guest Experience:

• Ensure prompt, courteous, and professional service to all guests.
• Address guest inquiries and resolve complaints effectively to ensure satisfaction.

Coordination:

• Work closely with the kitchen team to ensure timely and accurate delivery of orders.
• Collaborate with other departments (e.g., events, housekeeping) to meet guest needs.

Inventory and Cost Control:

• Monitor stock levels of food, beverages, and supplies, and coordinate with procurement to avoid shortages.
• Assist in managing budgets, minimizing wastage, and optimizing operational costs.

Compliance and Safety:

• Ensure compliance with health, safety, and hygiene standards in all F&B areas.
• Conduct regular checks to maintain a safe working environment for staff and guests.

Reporting and Analysis:

• Prepare shift reports and assist in tracking sales, expenses, and other key metrics.
• Provide feedback and suggestions to improve F&B operations and service delivery.

Qualifications:

• Bachelor's degree in Hospitality Management, Culinary Arts, or a related field is an advantage.
• Proven experience as an F&B Supervisor or similar role in a hotel or restaurant setup.
• Strong knowledge of food and beverage operations, including service standards, menu planning, and inventory management.
• Excellent leadership, organizational, and communication skills.
• Ability to supervise and motivate a diverse team in a fast-paced environment.
• Customer-focused with a passion for delivering outstanding guest experiences.
• Proficiency in POS systems and basic computer applications (MS Office).
• Knowledge of health, safety, and sanitation standards in F&B operations.
• Willingness to work in Tagaytay City.