Dive Shop Manager

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN



JOB SUMMARY: 

 In accordance with the policies, procedures, and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Director of Rooms, and coordination with the Sports & Leisure Manager, the Dive Shop Manager is responsible for ensuring all guests have the best and safest diving experience in any water-related activities during their stay. And to provide world-class diving and course experiences for all guests in a profitable way without compromising safety and security.

JOB DESCRIPTION: 


• The Dive shop is open from 8:00 a.m - 5:00 p.m. and operates in an efficient manner.
•  Manage the smooth operation of diving trips to ensure a highest service level to guests. 
• Set instructional schedules for Diving instructors, Dive masters, and other staff. - Maintain all dive equipment to be in perfect working condition at all times prior to guests usage.
• Carry out reasonable additional duties as requested by management.
• Manage all staff in a teamwork-like atmosphere.
•  Conduct regular inventory of all diving equipment and make a record of defective equipment for repair and replacement. 
•  Plan out marketing strategy to align with the goal of the management in meeting the target budget based on the OKR. 
•  Conduct skills training for new staff and adhere to the policies and procedures in accordance with the companys standard and culture.
• Assists the Sports & Leisure Manager in upselling the dive shop activities and services.
• Conducts diving lessons at the swimming pool for a specific age as part of promoting the dive shop and meet guests expectations
• Design competitive monthly and quarterly dive package and promotions to achieve the target revenue. 
• Coordinate with the Graphic Artist for all collaterals used for the promotions of the dive shop. 
• Coordinate with the Sales & Marketing team for the promotions of the dive shop services. 
• Coordinate with the PR/Marcomm Director for digital marketing and promotions