Training Officer

FILINVEST COMPANY: CRIMSON HOTEL FILINVEST CITY MANILA



Position Summary: 

Under the supervision of the HR Business Partner (HRBP), the Training Officer is responsible for planning, coordinating, and delivering training programs that enhance employee skills, performance, an engagement. This role ensures that all learning and development initiatives align with the hotels operational goals and service standards. The Training Officer conducts needs assessments, facilitates training sessions, and monitors the effectiveness of programs to drive continuous improvement. Additionally, they assist in employee onboarding, maintain training records, and support career development initiatives. The role requires strong organizational, communication, and facilitation skills to foster a culture of learning and professional growth within the hotel.

Scope and Responsibilities: 

• Execute, organize, and conduct training programs that align with hotel standards and
  business objectives and closely working with the L&D Team.
• Facilitate onboarding sessions for new hires to ensure smooth integration into the
  organization.
• Develop and deliver training modules focused on service excellence, technical skills,
  leadership development, and compliance.
• Facilitate the Hotel Tour
• Monitor the Self-Paced Trainings
• Monitors the Competency Assessment for the Trainings requires for the team.
• Maintain training records, schedules, and reports to track employee participation and training effectiveness.
• Coordinate with external training providers and industry partners for specialized learning programs.
• Ensure compliance with mandatory training requirements, including safety, health, and regulatory standards.
• Support employee career growth by providing learning and development opportunities.
• Assist in succession planning initiatives by identifying high-potential employees and training them for leadership roles.
• Gather feedback from trainees and department heads to assess the impact of training programs.
• Continuously improve training methods, materials, and delivery techniques to enhance learning effectiveness.
• Work closely with the HR Business Partner (HRBP) and department managers to align training initiatives with overall HR strategies.
• Participate in HR projects and initiatives that promote employee engagement and retention.
• Management of the performance management tool.
• Trains the employee on the Usage of Performance Management Tool
• Assist the HRP in the Annual Performance Cycle, Regularization and any other related initiatives on performance management;

Qualifications:

• Bachelors Degree in Human Resources, Hospitality Management, Psychology, Business
  Administration, or a related field.
• Additional certifications in Training and Development, Instructional Design, or Learning
  Facilitation are an advantage.
• Certifications in hospitality training programs
• Minimum 23 years of experience in Training & Development, preferably in the hospitality industry or a corporate Hospitality HR setting.
• Experience in conducting training sessions,
  workshops, and employee development programs.
• Background in training needs analysis, program design, and facilitation.
• Experience working with Learning Management Systems (LMS) and other digital training tools is an advantage.
• Preferably has experience in a deluxe hotel or service-oriented industry.