Executive Housekeeper

Filinvest Hotel: Grafik Pine House Baguio

The Executive Housekeeper is responsible for overseeing the overall cleanliness, maintenance, and presentation of Grafik Pine House Baguio guest rooms, public areas, and back-of-house spaces. This role ensures that housekeeping operations are efficient, meet the highest standards of cleanliness, and create a welcoming atmosphere for guests. The position also involves managing staff, budgets, and inventory, ensuring compliance with health and safety regulations, and fostering a positive work environment.

Key Responsibilities

1. Operational Management

• Oversee daily housekeeping operations, including cleaning schedules for guest rooms, public areas, and back-of-house spaces.

• Monitor compliance with cleanliness and sanitation standards in line with Chroma Hospitality and industry requirements.

• Ensure timely room turnover and coordinate with the Front Office to meet guest needs and occupancy requirements.

2. Team Leadership

• Recruit, train, and supervise housekeeping staff, ensuring a high level of performance and professionalism.

• Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.

• Foster a collaborative and motivating work environment to promote team morale.

3. Budget and Inventory Management

• Develop and manage the housekeeping budget, ensuring cost-effective operations.

• Monitor inventory levels of cleaning supplies, linens, and equipment, and coordinate procurement to maintain adequate stock.

• Implement and monitor energy- and resource-saving initiatives within the department.

4. Guest Experience Enhancement

• Address and resolve guest complaints related to housekeeping services promptly and professionally.

• Conduct regular inspections to ensure guest rooms and hotel areas meet cleanliness and quality standards.

• Collaborate with other departments to enhance guest satisfaction and experience.

5. Compliance and Safety

• Ensure adherence to safety protocols, including proper handling of cleaning chemicals and equipment.

• Maintain compliance with local and national health, safety, and environmental regulations.

• Lead departmental training on safety and emergency response procedures.
  
  Qualifications

• Bachelors degree in Hospitality Management or a related field is preferred.

• Minimum of 5 years of experience in a housekeeping leadership role, preferably in a luxury or upscale hotel environment.

• Strong knowledge of housekeeping operations, inventory management, and cleaning techniques.

• Proven ability to lead and manage teams effectively, with excellent interpersonal and communication skills.

• Detail-oriented with a strong commitment to maintaining high cleanliness and service standards.

• Proficiency in budgeting, scheduling, and operational planning.

• Flexibility to work on weekends, holidays, and varying shifts as needed.

• Familiarity with Property Management Systems (PMS) and housekeeping management software is an advantage.