Billing and Collection Manager

JOB SUMMARY: 

The Billing and collection manager will be responsible for all aspects of billing and collections processes focusing on ensuring accurate and timely billing, optimize accounts receivable, and facilitate prompt collections to maximize cash flow. This role will also require ability to make effective use of Billing and Collection System and achieve results.

RESPONSIBILITIES:

BILLING OPERATIONS 

• Oversee the billing process, ensuring accuracy, timeliness, and compliance with company policies and procedures. 
• Collaborate with various departments to gather billing information and resolve discrepancies. 
• Maintain billing records and documentation for auditing purposes.

COLLECTION MANAGEMENT 

• Develop and implement strategies to effectively manage accounts receivable and reduce delinquencies. 
• Monitor customer accounts and proactively follow up on overdue payments. 
• Negotiate payment arrangements with customers to facilitate timely collections.

CUSTOMER RELATIONSHIP MANAGEMENT 

• Manage billing inquiries and payment issues, ensuring exceptional customer service at all times. 
• Manage and ensure resolution of complaints of Billing and Collection Analyst within agreed turnaround time.
• Build and maintain positive relationships with customers to facilitate prompt payment and resolve disputes.

DATA REPORTING AND ANALYSIS 

• Generate and analyze reports on billing and collections performance, identifying trends and insights to inform decision-making. 
• Present findings and recommendations to senior management to support strategic planning and goal-setting.

PROCESS IMPROVEMENT 

• Continuously evaluate billing and collections processes to identify areas for improvement and implement best practices. 
• Recommend and implement system enhancements or automation to streamline operations and increase efficiency.

OTHER FUNCTIONS 

• Conduct regular performance evaluations and implement training programs as needed to enhance team effectiveness.
• Conduct random audit of billing and collection processes compliance 
• Establish a monitoring system for billing and collection team. 
• Attend and/or conduct training to enhance competency of team. 
• Perform other assigned functions as needed.