Bar and Beverage Manager

FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY



Scope and Responsibilities: 

• Oversee the daily operations of the bar. including inventory management, staff scheduling and customer service.
• Create and maintain a welcoming and inclusive atmosphere for all customers.
• Develop and implement marketing strategies to increase sales and customer engagement.
• Train and supervise bar staff ensuring they are knowledgeable about products, policies and procedures.
• Monitor and maintain the quality of beverages and food served at the bar.
• Manage and maintain the bar's financial records. including cash handling, budgeting,. and reporting.
• Ensure compliance with all local, state, and federal laws and regulations regarding alcohol service and sales.
• Collaborate with other departments such as kitchen staff and event planners. to ensure seamless.
• Operations and customer satisfaction.
• Continuously evaluate and improve the bar's offerings, including menu items. promotions and events.
• Establishes and communicates customer service objectives which support achievements of Crimson's Mission and Vision.
• Monitors customer service levels and counsels' employees with alternative methods of responding to customer requests.
• Ensures that employees receive the training necessary to provide "Only the BEST for our Guests" service.
• Determines customer delight level and needs by reviewing comment cards and talking to customer regularly.
• Provides staff with the skills training to be able to provide value added service to customers
• Performs other duties as required to provide - "Only the BEST for our Guests!" service and teamwork.