Sales Manager

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMMARY:

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, Under the general guidance and supervision of the Director of Sales and within the limits of established hotel policies and procedures, oversees and implements all sales activities in his / her specific area of responsibility.

JOB DESCRIPTION: 

• Implements all sales action plans related to his / her market areas as outlined in the marketing plan.
• Attends major travel functions (i.e. trade shows and promotional events) that deal specifically with his / her market area.
• Promotes and produces sales leads for Crimson Resort and Spa
• Ensures rate quoted and committed to clients are within specified guidelines.
• Establishes and maintains files on major active accounts within his / her market area.
• Plans sales trips, under the direct approval of Director of Sales & Marketing to major market areas, calling on accounts within his / her specific market areas. Reports to Director of Sales on potential markets needing coverage.
• Performs all duties and responsibilities in a timely and efficient manner.
• Performs related duties and special projects as assigned.
• Actively participates and contributes to the updating of the Marketing Plan.
• Replies to enquiries within 48 hours.
• Reliever for other Sales Managers assigned to other areas, as needed.
• Prepares sales call plan.
• Complaints
• Contracts
• Services Account
• Hotel Inspection
• Conducts hotel tours for overseas travel
• agents, local operators and corporate clients.
• Sales Enquiries
• Handles enquiries regarding travel agents, airline and corporate clients.
• Handles enquiries on one - off group request from local operators and overseas agent.
• Handles complaints from our corporate clients / accounts
• Prepares and traces incentive, FIT / GIT, one off and corporate meeting contracts
• Follow-up and traces wait-list bookings especially during high season.
• Is aware of VIP guests of our travel accounts and delivers necessary services / amenities.
• Guest Relations
• Greets guests upon arrival or during their stay.
• Checks arrival list, in-house guest list and VIP list daily to make personal contact.
• Calls up guest. Introduces self and ensures guest is satisfied with the room and other services.
• After-Sale Contract
• Establishes after - sale contact with organizer for future business.