Helpdesk Assistant - Festival Mall

Helpdesk Ticket Monitoring

• Responsible in handling tickets of all sites
• Making data reports of tickets of all sites daily, weekly
• Ensuring all tickets are properly uploaded
• Monitor and follow up pending tickets of all sites
• Submitting of Reports data needed to all sites
• Responsible in closing tickets based on the uploaded data/photo
• Oversee and track all external tickets in accordance with the provided timeline

Site Inspection

• Doing site visit and inspections to all sites
• Checking of daily activities of tickets movements in Helpdesk
• Preparing site reports in power point presentation

Report Generation

• Prepare and gather all tickets across all sites
• Daily reporting of Tickets encoded of each Malls

Other Qualifications: Computer literate with strong MS Office background, particularly Excel and PowerPoint.

With sense of urgency, keen to details and can-do multi-tasking with minimal supervision.

Responsible, keen to details and can handle pressure.

Preferably at least one (1) year of experience in Facilities and Property Management, or a background in management.

Willing to be assigned in Alabang, Muntinlupa City.