Assistant Head Concierge

Filinvest Hotel: Crimson Hotel Filinvest City Manila

Must be in-charge and knowledgeable with all Bell Services, Transportation activities and safe loading and unloading of luggage and personal items. Ensures that the Concierge Department runs smoothly in accordance to the Crimson Standards. To provide a warm and courteous welcome and departure to all guests. Prepare work schedules, administrative tasks and training according to hotel occupancy forecast.

Administrative Tasks

• To ensure that all Bell Staff, Door Greeters, Airport Representatives and drivers comply with hotel policies and procedures.

• To ensure that the best Concierge personnel are selected and trained to its maximum potential

• To conduct daily briefings to the staff giving updates of the Hotel activities.

• Conduct random inspection of the cleanliness in the work area.

• To conduct training with all Concierge Staff regularly

• To maintain good relations with staff and the community.

• To ensure all hotel documents are kept confidential.

Operational Tasks

• To be familiar with hotel products, facilities, activities, and services, and to be able to explain them to guests.

• To provide and ensure proper services for travel arrangements, airline bookings, sightseeing / limousine tours, airport information and on-going hotel reservations.

• To perform other duties that may be assigned by the Front Office Manager

Guest Relations

• To provide accurate, personalized and immediate information that a guest may request regarding Concierge Services.

• To be present upon guest requirement of a higher management

QUALIFICATIONS

• Bachelors degree in Hospitality Management or a related field is preferred.

• Proven experience as a Head Concierge, with at least 3-5 years in a luxury hotel setting.

• Previous leadership experience, preferably in a supervisory or managerial role.

• Exceptional interpersonal and communication skills.

• Proficiency in hotel management software and Microsoft Office Suite.

• Excellent organizational and multitasking skills.

• Strong attention to detail and ability to maintain a high level of service quality.

• Amenable to work in Muntinlupa City.