Front Office Agent

FILINVEST COMPANY: Quest Hotel Tagaytay City 

Under the direct supervision of the Front Office Supervisor, the Front Office Agent is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests. 

• Responding to customer requests
• Check supplies to ensure that stock is sufficient for the expected business within the covered shift and / or for the day
• Prior to arrivals, prepares all needed documents to facilitate check in
• Acknowledges and welcome guests as soon as guest approaches the desk
• Check for account instructions
• Coordinates with the employee assigned as group coordinator on matters relating to group arrivals and handling
• Checks Amadeus system prior to issuance of vingcards to guest, to ensure that card is issued to the right guests
• Files all reports properly and check-out registration cards
• Promotes hotel facilities whenever possible
• Familiarizes with city and local information
• Performs all duties and responsibilities in a timely and efficient manner 
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time

QUALIFICATIONS

• College Graduate
• Minimum of 1 year experience as guest service staff in a service industry
• Good verbal and written communications
• Amenable to work in Tagaytay
• Can star immediately