F&B Service Attendant

FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY



Position Summary: 

The F&B Service Attendant is responsible for guests satisfaction in the outlets. Ensures smooth operations of the sections appointed in the Food & Beverage Division and customer satisfaction.

Scopes and Responsibilities:

• Greets and welcomes guests to the outlet
• Ushers guests to the appropriate table - take guests' orders, making suggestions when required. 
• Ensures personal knowledge of menu items by attending product knowledge sessions and reviewing product updates, including, if possible, the manner of preparation of each menu item. 
• Communicates with Kitchen staff on guest orders; personally picks up orders from kitchen when ready for serving. 
• Checks quality / presentation / temperature of food / beverage / service prior to serving. 
• Confirms satisfaction by directly asking guests, and coordinates appropriate action where needed. 
• Immediately acts on complaints related to food / beverage quality and relay to Supervisor/Manager. 
• Takes note on reservation requests by following the set standards. 
• Contributes to restaurant revenues by consistently practicing suggestive selling / upselling techniques, per guidelines set by the restaurant's service managers / leaders. 
• Cleans / reset tables and clears soiled plates in accordance with set standards. 
• Prepares glassware, cutlery, linen, etc., ensuring sufficient supply for the day's operation. 
• Changed soiled linen as needed.
• Conducts an inventory of store items and requests for lacking items, where applicable, prior to start of operations. 
• To apply the necessary precautions with regard to the hotel food safety and hygiene standards.

Competencies and Skills Required:

• Ability to build networks and establish effective working relationships with stakeholders, peers leads, customers, and partners
• Share timely information and ensure the message is clearly understood using the most effective method. 
• Anticipate customer needs and seek to find ways to add value. 



Qualifications:

• Graduate of BS Hospitality Management or other related course
• Open for fresh graduates; College level
• Experience as Service Attendant in an international class hotel/resort is an advantage