Job Openings Operations Associate - Sales Acceptance

About the job Operations Associate - Sales Acceptance

Job Summary

OPERATIONS ASSOCIATE SALES ACCEPTANCE

Duties and Responsibilities

1. Executes quality validation and review of complete Buyer-supplied documentary requirements prior to sales acceptance and booking. 

 

2. Conforms and complies on booking error minimization and sales returns reduction procedures without sacrificing the quality of a sale. 

 

3. Executes sales reservation booking in the system and complies with the existing booking policies and procedures. 

 

4. Negotiates, assists and provides realistic response to Buyers, Sellers, Agents, Brokers and internal customers on reservation-related inquiries and requests received thru walk-in, voice and electronic means. 

 

5. Ensures accurate and real-time checking on unit availability status, pricing scheme, financing scheme and seller’s affiliation in the system.  

 

6. Participates in complaints resolution and service ticket number compliance within the acceptable turn-around-time. 

Technical Competencies and Skills

With excellent written and oral communication skills Customer service oriented and socially mature Flexible, self-reliant and can work under pressure especially during monthly sales cut-off High analytical and problem-solving skills, both on numerical and logical situations Skills in multi-tasking and account management With fair sound judgment on decision making

Education, Trainings and Licenses Required

Bachelor’s Degree in any business-related course, such as Marketing Management

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