Tenant Relations Assistant- San Remo Oasis Cebu

Job Summary

Tenant Relations Assistant

Duties and Responsibilities

DESCRIPTION OF FUNCTIONS:

 

Key Accountability 1 (Tenant Relation)

• Answers phone calls, service request, and assist unit owner/tenant concerns.
• Attends to client inquiries/concerns, and act immediately and effectively to resolve the same. 
• Processing and validation of move-in/move-out requirements of unit owner/tenant:

§  Ensures that unit owners/tenants/representatives are contacted, through email or call, regarding the status of their submitted move-in and move-out forms, and guest registration for long term tenant to ensure resolution of the tenant’s service requests.

§  Checking of all signed and notarized lease contracts

§  Coordination with broker/leasing company or personnel

§  Making sure that Transient Fees are paid before the move-in of the transient guests

• Exhibits polite and professional communication via phone, e-mail, and mail.
• Supports team by performing tasks related to organization and strong communication.
• Contributes to team effort by accomplishing related results as needed.
• Promotes Company policies through effective tenant/customer relations and goodwill activities. 

 

Key Accountability 2 (Administration)

·       Handles the day-to-day transactions in the Property Management Office (PMO) such as but not limited to; tenant’s MyHome app requests and concerns, if there are any. 

• Carries out administrative duties such as filing of contract and resident information sheet, and updating of 201 folder and masterlist.
• Endorse payments of Transient Fees to Admin Assistant for preparation of Official Receipt/Acknowledgement/Provisional Receipt

·       Performs audit on document-compliance on the requirements for daily rentals and long-term tenants to ensure adherence to standards set forth by the Property Management. 

·       Accepts and routes all communications and documents of the Property Management Office (PMO) to the internal department. 

• Performs other duties that may be assigned as the need arises. 

Technical Competencies and Skills

• Reporting Skills • Administrative Writing Skills • Microsoft Office Skills • Good both in Oral and Written Communication • Professionalism • Time Management Skills • Ability to resolve conflicts. • Customer-Service Oriented

Education, Trainings and Licenses Required

EDUCATIONAL ATTAINMENT A graduate of any 4yr course, At least 1 Year of working experience in the related field is required for this position.