Event Sales Manager

Filinvest Hotel: CRIMSON RESORT & SPA BORACAY

In accordance with the policies, procedure and standards of Chroma Hospitality and Crimson Resort & Spa, Boracay, and under the general guidance and supervision of the General Manager and within the limits of established Crimson Resort & Spa, Boracay policies and procedures, directs all hotel operations, and assesses, evaluates, and meets the short and long-term needs of the hotel to ensure its success.

• Generate banquet sales revenue and profitability through achievement of monthly
  goals/targets
• Strong acquisition business from Weddings, Other Socials, Corporate Residential, and Non-Residential Meeting Groups. Ensure seamless transfer of information is provided to operating departments.
• Work to develop, build, and maintain long-term relationships with clients to achieve related revenue / profit and customer satisfaction goals.
• Maintain the highest standard of service and ensure management policies and procedures are effectively observed.
• Primary contact to assigned accounts and is responsible for the overall proper Account Management and banquet revenue generation for these accounts
• May be designated as Sales & Catering System administrator
• Supports and acts in accordance to the approved Banquet Sales Action Plan to boost the sales strategy.
• Solicit banquet business within the assigned area of assignment Socials (Weddings, Other Socials), MICE (Meetings, Incentives, Conferences, Exhibitions/Events), Live-out. Prepare all standard documents and correspondences required to ensure all clients requirements are met, and to ensure smooth flow of events internally.

- Banquet Proposal, Contract, Addendum
- Banquet Event Order
- Amendment

• Attend to inquiries in a timely manner. Inquiries may be received through email, mobile
  phone, telephone, other online channels.
• Coordinate impressive and well-planned familiarization and site inspections with Banquet
  Sales Coordinator or Operations Team in CRSB property.
• Follows-up status of tentative MICE bookings with Room Sales counterpart.
• Reviews signed contracts turned over by Room Sales.
• Handles all room accommodation assignments of Weddings and Other Socials booking,
  function meal and set-up arrangements including submission of menu proposals and billing
  arrangements of group or event assigned by DOBE.
• Establishes and reviews cut-off dates for final function room requirements, obtains the
  convention or meeting format/program and applies it to available public space; recommends
  the program or format to the meeting organizer.
• Whenever applicable, at the conclusion of the meeting reviews all charges with the meeting
  organizer through Banquet Sales Coordinator to expedite billing.
• Sell other hotel facilities and services as required by clients
• Meet with clients and attend to the details of their events (including weddings; internal
  meetings and external meetings, etc.)
• Ensure Banquet Contracts and Payments are done in a timely manner based on standard
  hotel policies
• Liaise with other departments to provide exceptional service for guests:
  - Executive Chef, EAM F&B/Banquet Operations Manager menu and floor plan lay out within
  budgets.
  - Reservations Manager/team for allocation of room bookings.
  - Facilitate BEO and GIS meetings.
  - Provide input for hotel improvement relating to Banquet products and services.
• Assist with promotions and other sales activities, where requested
• Assist in organizing trade shows, functions and exhibitions where applicable and advised by
  Superiors
• Attend networking events that can enhance hotels contacts and business opportunities.
• Be updated with latest banquet trends and innovations in the corporate meetings industry,
  weddings, other socials, and related industry.
• Maintain professional relationships with local suppliers/ partners.
• Grow network of suppliers/partners/accounts that may have the ability to recommend or refer future business clients/opportunities for the hotel.
• Work with Department Head to achieve departmental revenue targets.
• Monitor competitors banquet performance and share relevant information to keep abreast
  in the industry trends and market condition.
• Makes presence felt by customer, constantly. Must be available to solve problem and/or
  suggest alternatives to previous arrangements.
• Closely liaise with Banquet Sales Coordinator in property to oversee customer experience
  during their stay in the hotel and share any inputs/comments that will help the hotel
  perform better.
• Following set parameters, must be present on property to manage pre-event up to
  conclusion of event depending on the needs and/or requirements of client.
• Maintain all sales files such as database, sales records and reports, conference calendar, traces of history and potentials.
• Monitor monthly account production results and come up with action plans
• Prepares and submits assigned daily, weekly & monthly reports
• Ensures Sales & Catering system has accurate and relevant information of respective accounts
• Follow and use standard templates of the hotel
• Ensure all banquet collaterals are always complete and updated
• Practices proper endorsement of leads to the appropriate sales personnel handling the account
• Champions projects as directed by superiors
• Disseminates sales-related information to other departments as appropriate.
• Maintains a high level of exposure for the Resort in major market areas through direct sales solicitation, telephone, fax, telex, contracts, and written communications.
• Attends all pre and post-conference meetings, as required
• Establishes and maintains effective employee relations.
• Ensures that all enquiries are responded promptly within 24 hours.
• Proactively identifies operational challenges and provide alternatives or solutions to solve
  these challenges
• Proper follow up from accounts on the status of the offers, proposal or signed contracts.
• Maintains professional business confidentiality.
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Resort employees to foster and
  promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of Crimson Resort & Spa Boracay to the public
• Practices and role-models the Guiding Principles and Core Values of Crimson Hospitality, and ensures that the employees practice the same.
• Performs any other duties and tasks that may be assigned by immediate superior from
  time to time

QUALIFICATIONS:

• College graduate (4-year course) Course in Hotel Management or Tourism is preferred
• Minimum 5 years of job experience from another deluxe/5-star resort/hotel, in Event Sales
• Proven track record of successfully delivering sales revenues, meeting or exceeding revenue targets, and achieving KPIs or OKRs
• In depth understanding of the hotel industry, market trends, and competitive landscape
• Strong selling and negotiations skills