Lead Operations Engineer - South-West Cluster

Job Summary

In-charge of he commercial operations and water system operations and maintenance.

Duties and Responsibilities

Job description

1. WATER QUALITY and WATER QUALITY COMPLIANCE

• Ensure potable water quality standards according to PNSDW 2017 at all time.
• Monthly water sampling for Microbiological test and Twice a year (January and July) Phy-Chem Test.
• Monthly application of Certificate of Potability.
• Monthly posting of water test results and COPs in the shared folder.
• Monitoring and scheduling of water tank cleaning, once or twice a year as required.

2. WATER AVAILABILITY & NRW MANAGEMENT

• Maintain a 24/7 water supply within the project
• Maintain a non-revenue water lower than 20% as required by NWRB
• Coordinate any untoward incident that may cause water interruption.
• Coordinate any scheduled or unscheduled activity that may affect the water supply.
• To lead on any minor and major emergency pipeline repair and to all electro-mechanical concerns.
• Daily monitoring of water levels in the storage tank(s), production volume, and electrical readings on the controls.
• To lead in basic leak detection and immediate repair.
• To initiate NRW Management planning to reduce NRW.
• In-charge of meter replacement process whether defective meters or meter replacement program.
• Maintain inventory of materials for meter installation/replacement, water distribution line repairs, and other pipeline repairs.

3. METER READING AND BILLING 

• To lead in the water meter reading and billing process.
• To monitor the meter reading process using the program / application provided.
• In-charge of assigning personnel to do the meter reading.
• In-charge in securing and assigning the needed gadgets for meter reading.

4. CUSTOMER SERVICE

• Response to customer service complaint tickets according to SLA's.
• Maintain a passing CSAT score.

5. ADMINISTRATIVE

• Participate in all company related activities and trainings as required.
• Regular submission of reports required by your role.
• Participate in the annual budget planning.
• Attend to meetings, hearings, seminars, and inspection required by LGU and government agencies, and other entiries.
• Prepare any necessary documents pertaining to payment for electricity, bulk supply, contractors billings that are related to project activities.

Technical Competencies and Skills

Knowledge in water systems operations and maintenance, Knowledge in commercial operations

Education, Trainings and Licenses Required

Preferably Engineering degree with PRC license.