Job Openings Operations Associate - Documentation

About the job Operations Associate - Documentation

Job Summary

The Operations Associate – Special Accounts supports the Special Accounts Team Lead by performing the following: 1. Ensures that the company’s valued clients and escalated accounts receive exceptional customer service by monitoring the day-to-day progress and resolution of their concerns through constant coordination with departments handling transfer of land title, project construction, property management, bank application, legal, account adjustment, and the like. It is expected from the associate to sends daily productivity report to his/her team lead, regularly gives feedback with regards to the process, issues and concerns in relation to accounts handling

Duties and Responsibilities

1. Assists clients via call, email and face to face transaction endorsed by other frontline units for special handling.
2. Investigates, reviews, and resolves escalated / specialized inquiries, requests, and concerns through appropriate unit coordination (e.g. Title Transfer, Refund, DHSUD and HSAC Cases, Executive Endorsed, etc.)
3. Finish other worklist on time assign by team lead (e.g. Sapphires tickets)
4. Prepares and provides daily productivity report to team lead.
5. Performs other administrative functions and other tasks that maybe assigned by the team lead. 

Technical Competencies and Skills

customer service skills

Education, Trainings and Licenses Required

college graduate

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