Operations Associate - Collection

Job Summary

The Operations Associate supports the Collection Team Lead by performing the following: 1. Calling out past due accounts and accepting incoming inquiries from past due and cancelled accounts to persuade clients to settle their overdue payments within a specific time period 2. Endorsing accounts qualified for cancellation 3. Conducting initial evaluation before requesting revival of account 4. Reconciling any unposted or incorrectly posted payments for it to be credited to the appropriate contract 5. It is expected from the associate to sends daily productivity report to his/her team lead, regularly gives feedback with regards to the process, issues and concerns in relation to collection.

Duties and Responsibilities

70%	Calling out and/or emailing the past due accounts to persuade clients to settle their overdue payments.
10%	Evaluating past due accounts, after exhausting all means to contact and collect their unpaid dues, if they can still pay or not and initiating cancellation procedure if necessary.
10%       10%	Conducting initial account review based on client’s historical correspondences and payment behavior to see if we can recommend any payment arrangement or if we can revive their account. Reconciliation of unposted or incorrectly posted payments.

Technical Competencies and Skills

• With high negotiation skills • With high sense of responsibility and urgency in dealing with external and internal clients • Person with integrity • Able to speak

Education, Trainings and Licenses Required

Bachelor’s Degree in Psychology, Education, Human Resource, Communication Arts, Business Administration, Marketing, Sociology, Industrial Psychology