Restaurant Supervisor

Filinvest Hotel: Quest Plus Conference Center Manila - Firehouse Pizza

Position Summary

The F&B Supervisor is responsible for overseeing all food and beverage operations, ensuring smooth workflow, high-quality service, and proper equipment arrangement in the outlet. This role ensures that service and operational standards are consistently met while supervising and developing team members.

Key Responsibilities

Restaurant Operations & Guest Service:

• Advise the Manager on all matters related to shift operations.
• Supervise and control service delivery to guests to ensure consistent, high-quality standards.
• Oversee food and beverage preparation, ensuring correct portions, presentation, and adherence to operational standards.
• Ensure compliance with all Quest Plus Conference Center policies and procedures.
• Stand in for any F&B team member during absences or vacations to maintain smooth operations.
• Develop, guide, and discipline subordinates to maintain performance and service standards.
• Recommend promotions and assist in implementing new food and beverage service procedures.
• Maintain awareness of daily operations and support subordinates while respecting communication and command lines.
• Build and maintain positive relationships with guests by offering warm, courteous, and professional service.

Bar & Inventory Management:

• Manage bar operations, including costing, stock ordering, and inventory control.
• Address guest queries, feedback, and complaints with patience, professionalism, and quick resolution.

Team Training & Development:

• Conduct daily training to ensure CORPORATE Company Standards are consistently followed.
• Attend departmental meetings, briefings, and other meetings as required.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field (preferred)
• Proven experience in a supervisory or leadership role in a restaurant, hotel, or resort setting
• Strong knowledge of restaurant operations, service standards, and customer experience
• Excellent leadership and team management skills, with the ability to motivate staff
• Good communication and interpersonal skills for both guests and team members
• Ability to handle multiple tasks in a fast-paced, high-pressure environment
• Flexibility to work in shifts, weekends, and holidays
• Willingness to work in Clark