Operations Manager - QPT, Luzon OSSO and Eviction

Job Summary

Jr Frontline Support In-Charge adheres to quality and service standards by ensuring the smooth running of the unit by implementing robust processes and procedures to help improve the day-to-day operation within and outside the unit related to customer’s request. Carry out supervisory responsibilities which may include interviewing, selection and hiring and providing effective performance feedback through recognition and coaching to Team Leads.

Duties and Responsibilities

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

 

 

1. Directs and controls the monitoring and tracking of all the deliverables of the unit especially on the processing of client requests, reviewing of client accounts before releasing the property title and ensuring that proper feedback and accurate information is given to the client in a timely manner.

 

2. Sets direction for the Department and implements policy and process improvements to increase request processing accuracy and efficiency.

 

3. Assesses and analyzes the Department’s performance against the set of standards and objectives of Operations Division to be able to determine and improve the Department’s effectiveness by identifying and anticipating problems and affecting remedial and preventive measures.

 

4. Analyzes, create action plans to address issues within the unit to ensure the consistency in execution of plans.

 

5. Provides assistance or handles escalated accounts with a professional and timely manner that will look after the best interest of both the customer and Filinvest Land Inc.

 

6. Performs other task that may be given from time to time to support the division.

 

7. Submits reports related to FSU to CCC and Operations Head in a monthly basis.

Technical Competencies and Skills

• High sense of responsibility and urgency in dealing with external and internal clients • High comprehension skills in line with numerical data • Person with high integrity • Professional in the manner of writing correspondences • High analytical and problem-solving skills, both on numerical and logical situations • Able to direct

Education, Trainings and Licenses Required

Bachelor’s Degree in Management, Mathematics