Front Office Supervisor

Filinvest Hotel: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests (especially with Chinese/ Mandarin guests).

Front Desk Operations

• Checks supplies to ensure that stock is sufficient for the expected
  business within the covered shift and / or for the day.
• Prior to arrivals, prepares all needed documents (registration forms,
  vingcards, welcome folders, etc.) to facilitate check- in.
  desk.
• Acknowledges and welcome guests as soon as guest approaches the
  Checks records for the following:
  - Guest Reservation
  - Guest History
  - Specialized instructions
• Assists guests in completing registration form, reviewing entries to
  ensure important details are included. Responsible for following up on
  incomplete details.
  
• Directs guests to appropriate lifts and coordinates with Concierge
  staff to bring guests to the room.
• Coordinates with the employee assigned as group coordinator
  matters relating to group arrivals and handling.
  
• Checks for and coordinates requirements like check - in venue, individual /
  group welcome drinks, conference kits, rooming list, amenities, and signage.
• Blocks rooms: checking room requests like connecting, adjoining, room
  upgrades and early check - in.
• Prints traces for the group and takes / coordinates action on the matter.
• Creates / reviews guest folio and accurately encodes the needed guest
  information, e.g., complete name, address, race, origin, mode of payment,
  date of birth, arrival / departure details, reservation source, etc
• Reviews created folios, and ensures only one profile had been made per guest
  (merges duplicate profiles, carefully reviewing all details to ensure profile
  belongs to only one guest).
• Checks and ensures the accuracy of all financial transactions handled and /
  or endorsed to the Front Desk.
• Maintains cashier's float accurately, adhering to specified procedures at
  times.
  
• Follows up on vouchers from Travel Agencies and letters of authorization
  from companies.
  

QUALIFICATIONS

• Bachelors degree in Hospitality Management, Tourism, or related field is an advantage.
• Minimum of 2 years of experience in Front Office operations, with at least 1 year in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Proficient in property management systems (PMS) and MS Office applications.
• Ability to handle guest concerns with professionalism and provide excellent customer service.
• Flexible to work in shifts, weekends, and holidays as required.
• Willingness to work in Mactan, Cebu.