Reservations Manager

FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.

Job Summary

The Reservations Manager monitors the Agents' calls to ensure correct sales tactics are used and quality service is provided. He/She has to ensure all sales and reservations are performed with adherence to the policies and procedures of the property. Apply revenue management strategies.

Duties and Responsibilities:

• Having knowledge of entire Reservation Procedure according to International Hotel manual system.
• Handling of correspondences
• Allocate daily tasks to Reservations staff.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department regarding occupancy, Rates Reservation's Analysis.
• Identify Top Producing Accounts ensure proper recognition by Reservation staff.
• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supply to each department concerned.
• Monitoring Telephone Manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Observes and ensures that proper telephone manners are maintained at all times
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Follows up tentative bookings and update reservation status
• Reviews no-show and cancelled reservations and processes charges according to hotels policy
• Review room blocking for Long Stay. Suites and special group request.
• Supervising of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for always maintaining a Neat and Orderly position.
• In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Qualifications:

• Experience with sales and in a prior management or leadership position is preferred.
• Excellent written, verbal communication, organization and comprehension skills.
• Show absolute discretion and confidentiality regarding sensitive information
• Minimum four (4) years of experience in Reservation roles
• Two (2) or more years of focus on Customer Service platforms
• Hospitality Industry Experience preferred
• Should be able to independently develop reports,