Customer Support Representative (Dutch Speaker) – Lisbon, Portugal

About the Role

We are currently looking for a Dutch-speaking Customer Support Representative to join our international team in Lisbon. You will support a global client and ensure a high-quality customer experience across multiple channels.

Responsibilities

• Provide support via phone, email, and chat
• Handle customer inquiries, complaints, and requests
• Ensure a high level of customer satisfaction and retention
• Maintain accurate records in internal systems
• Work efficiently in a fast-paced, KPI-driven environment

Requirements

• Native / near-native Dutch (C1/C2)
• English B2+
• Strong communication and interpersonal skills
• Customer-focused mindset with problem-solving abilities
• Ability to multitask and manage time effectively

Working Conditions

• Lisbon (On-site)
• Rotational shifts:
  • Monday–Friday: 08:00 – 20:00
  • Weekend: 08:00 – 17:00
• 2 rotational days off

Compensation & Benefits

• €1100 gross x14
• €135 performance bonus x14
• €120 x11 (Attendance bonus)
• International work environment