German Speaking Account Manager - CS & Optimization in Barcelona

Account Manager - Customer Success & Optimization (German Speaking) – Barcelona 

We are looking for German speakers (C2) to join our team in Barcelona for a project in the hospitality and property tech sector. The start date is confirmed for March 16th, so we are looking for people who are ready to move quickly.

This isn't a standard support role. You'll be managing a portfolio of hosts, building long-term relationships, and helping them optimize their listings to perform better on the platform.

The Practical Details

• Start Date: March 16th (Training begins immediately).
• Salary: €30,000 gross/year + up to €3,500 in performance bonuses.
• Location: World Trade Center Barcelona (Office-based with a future hybrid path).
• Contract: 39 hours/week, Monday to Friday.
• Relocation: We provide a support package if you are moving from outside Spain.

What the work looks like

• You'll be the main point of contact for new and existing hosts, helping them resolve concerns and stay satisfied with the service.
• You will use Salesforce and other CRM tools to track account growth and hit engagement KPIs.
• You'll act as the "Voice of the Customer," sharing feedback with product teams to improve the platform.

Who fits this role?

• You have 1-2 years of experience in Customer Success, Account Management, or a similar client-facing role.
• You speak German (C2) and have a professional level of English.
• You are comfortable with sales targets and performance-driven environments.
• Youre ready to be in Barcelona and start by March 16th.