Customer Advisor (Czech + European Languages) – Hybrid | Ghent, Belgium*

Customer Advisor (Czech + European Languages) – Hybrid | Ghent, Belgium

Are you fluent in Czech and another European language? Join an international team in Ghent and work in a dynamic, multilingual customer support environment.

Role Overview

As a Customer Advisor, you will support customers across different channels, ensuring a high-quality service experience in a fast-paced, 24/7 operational setting.

What You'll Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate information and resolve issues efficiently
• Ensure high customer satisfaction
• Collaborate with internal teams when needed

Important Conditions (Must be accepted)

• 24/7 rotating shifts (7h30/day + 30 min break)
• Initial contract: 1 3 6 months (not permanent from day 1)
• First month fully on-site
• After training: only 1 day/week remote
• Must provide:
  • Reference letter from previous employer
  • Cover letter

Requirements

• Fluent in Czech + one of the following:
  Polish / Lithuanian / German / Russian
• Good level of English
• Strong communication skills
• Flexible and open to shift work

What's Offered

• Hybrid role based in Ghent
• Multilingual, international work environment
• Opportunity to grow within the company