Customer Support Representative (Dutch Speaker) – Sofia, Bulgaria*

Customer Support Representative (Dutch Speaker) – Sofia, Bulgaria

About the Role

We are currently hiring a Dutch-speaking Customer Support Representative to join our team in Sofia. In this role, you will provide phone-based support for a well-known public service client in the Netherlands, assisting customers with inquiries related to social support and long-term care regulations.

Responsibilities

• Provide phone support to customers in Dutch
• Handle inquiries related to:
  • Outstanding balances
  • Direct debit processes
  • Administrative requests and changes
  • Social Support Act & Long-Term Care Act regulations
• Maintain accurate records of customer interactions
• Deliver high-quality customer service and ensure customer satisfaction

Requirements

• Near-native Dutch (C1/C2) – no Flemish accents
• English level B2 or higher
• Strong communication and problem-solving skills
• Ability to handle customer inquiries efficiently
• Basic computer skills

Working Conditions

• Location: Sofia, Bulgaria (On-site)
• Working hours: 09:30 – 18:00, Monday to Friday
• Hybrid option available after 2nd month (based on performance)

Training

• Training duration: 1–2 weeks (depending on group progress)

Compensation & Benefits

• Salary: €2045 gross/month
• Performance bonus: €100/month
• €800 Welcome Bonus