Contact Centre Agent (German-speaking)*

Contact Centre Agent (German-speaking)

Location: Malta (On-site)
Start Date: 20 April 2026
Schedule: Monday to Friday, 09:00 – 18:30 (8-hour shifts)
Contract: Full-time

About the Role

Join an international contact centre team in Malta, supporting German-speaking customers in a professional and structured environment. This role offers stable working hours, strong bonus potential, and long-term career growth.

What You'll Do

• Handle inbound and outbound customer interactions
• Provide support via phone, email, or chat
• Resolve customer inquiries efficiently and professionally
• Maintain accurate records in internal systems
• Ensure high levels of customer satisfaction

What We're Looking For

• C2 German + C1 English
• Strong communication skills
• Customer-focused mindset
• Previous customer service experience is a plus
• Ability to work in a structured, target-driven environment

What's in It for You

Salary Progression (Hourly):

• Month 1: €5.60/hour
• Month 2: €8.10/hour
• After probation: €8.50/hour
• After 12 months: €8.75/hour (performance-based)
• After 18 months: €9.20/hour (performance-based)

Additional Benefits:

• Performance Bonus: up to €2,000/year (after 6 months)
• Language Allowance: €250/month (after training)
• Relocation Allowance: €2,000 (paid after 1 month)

Important Notes

• On-site role in Malta
• No remote option

Interested?

Apply now or reach out directly to learn more about this opportunity!