Customer Service Specialist (Dutch-speaking)*

Customer Service Specialist (Dutch-speaking)

Location: Sofia, Bulgaria (On-site Hybrid after 2 months)
Schedule: Monday to Friday, 09:30 – 18:00
Contract: Full-time

About the Role

Join a stable customer service project supporting the Dutch market, working with inquiries related to healthcare and social support systems in the Netherlands. This role offers a structured weekday schedule and the opportunity to move into a hybrid setup after onboarding.

What You'll Do

• Provide phone support to Dutch-speaking customers
• Handle inquiries related to social support and long-term care regulations (CAK)
• Assist with topics such as payments, administration, and account changes
• Ensure accurate documentation of all interactions
• Deliver high-quality and compliant customer service

What We're Looking For

• Near-native Dutch (no Flemish accent)
• B2 level English
• Strong communication and problem-solving skills
• Comfortable handling phone-based support
• Customer-oriented and detail-focused

What's in It for You

• Salary: €2,045 gross/month
• Performance Bonus: €100/month
• Welcome Bonus: €800
• Stable Monday–Friday schedule

Training

• 1–2 weeks training (depending on group progress)

Important Notes

• Initial on-site period required
• Hybrid option available after probation/performance review

Interested?

Apply now and start your career in an international environment!