Customer Support Specialist – Czech Market (Travel Platform)

Customer Support Specialist – Czech Language (Travel Platform)

Are you fluent in Czech and looking to build a career in a vibrant, international office environment in Greece?

We are hiring Czech-speaking Customer Support Specialists to join our team on-site in Athens. You will be supporting customers of one of the world's leading online travel platforms, helping them with reservations, travel modifications, and inquiries.

Key Details at a Glance

• Location: Athens, Greece (100% On-site)
• Fixed Start Date: September 25 (Includes fully paid training!)
• Language Requirements: Fluent Czech (C1/C2) + Good English (B2+)
• Employment Type: Full-time

What We Offer

• Gross Salary: €1,500 x 14 salaries per year (includes extra Christmas, Easter, and summer bonuses!)
• Fully Paid Training: Starting sharp on September 25.
• Modern Office Setup: Work in an international, multicultural, and energetic office environment in Athens.
• Career Growth: Opportunities to advance into team lead, quality analyst, or trainer roles.
• Full Relocation Support: (If applicable for candidates moving from abroad).

Your Responsibilities

• Support customers via phone, email, and chat regarding accommodation bookings, modifications, cancellations, and travel inquiries.
• Provide an outstanding, customer-first service experience.
• Document customer interactions accurately in internal systems.
• Collaborate with internal teams to resolve complex cases efficiently.

Requirements

• Fluent Czech (C1/C2) and good English (B2+).
• Strong communication, active listening, and problem-solving skills.
• Comfortable working with computer systems and multi-tasking across tools.
• Ability to work on-site at our Athens hub.
• Previous customer support experience is a plus, but not required—full training is provided!