Business Unit Lead SAP Service (100%)

Industry: Electronics, mechanical engineering
Number of employees: apporx. 30.000
Referencenumber: 934XWR94

Key Facts: SAP Service Operations, SAP S/4HANA, Process Harmonization, Global Governance, SAP CoE Collaboration, Data Governance, Change Management, International Environment, Zurich / Home Office

Main tasks:

• Define and implement governance structures that ensure clear accountability, decision-making, and alignment with global strategy.
• Provide strategic direction for global programs, driving standardization and full adoption of core SAP systems.
• Translate business needs into actionable requirements by collaborating closely with key stakeholders.
• Oversee the demand pipeline from Business Units into the SAP Center of Excellence, aligned with defined operating models.
• Lead global process harmonization initiatives, reducing deviations and promoting scalable best practices.
• Track and improve process performance through KPIs, analytics, and benchmarking.
• Ensure robust data governance, maintaining high standards of data quality, consistency, and security across systems.
• Identify capability gaps and drive training initiatives to strengthen team performance.
• Lead change management efforts, encouraging global standard adoption while minimizing local customizations.
• Proactively identify and mitigate risks related to system implementations and process changes, ensuring compliance.
• Build and develop high-performing global teams, fostering collaboration, accountability, and growth.
• Partner with Business Unit leadership on planning, budgeting, and continuous alignment.

Your qualifications:

• Degree in Information Technology, Engineering, Business Administration, or a related field.
• Several years of experience in operations, manufacturing, or similar environments, including leadership of cross-functional and global teams.
• Strong leadership and change management capabilities, with a proven ability to influence stakeholders globally.
• Deep understanding of end-to-end processes across manufacturing, sales, logistics, and service, including Lean or Six Sigma methodologies.
• Excellent communication and stakeholder management skills across all organizational levels.
• Data-driven mindset with the ability to translate insights into actionable improvements.

The salary range will be communicated confidentially.

If you have any questions, please contact us at any time on +41 55 299 58 58 or recruiting@ffiadvisory.ch. We will be happy to help you!