Our client is a leading provider of innovative packaging solutions to the Print and FMCG industries across ANZ. They are committed to delivering high-quality products and exceptional service to their clients across various industries. They are seeking a motivated and experienced Sales Account Manager to join their dynamic team and contribute to their continued success.

The Sales Account Manager will be responsible for the supporting role of managing a blue-chip account along with a portfolio of existing SME clients. The role involves developing and maintaining strong client relationships, identifying new business opportunities, and driving sales growth. The ideal candidate will have a solid understanding of packaging solutions, print process, excellent communication skills, and a proven track record in sales.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with key clients and stakeholders
• Act as the primary point of contact for assigned accounts, addressing their needs and ensuring customer satisfaction
• Conduct meetings and reviews with clients to understand their requirements and provide tailored solutions

Product and Market Knowledge:

• Stay updated on industry trends, packaging innovations, and competitive landscape
• Provide clients with expert advice on packaging solutions that align with their needs and objectives
• Collaborate with internal teams to develop and present customized packaging solutions

Order Management and Coordination:

• Oversee the complete order process from initial inquiry to delivery, ensuring accuracy and timely fulfillment
• Work closely with production, technical and logistics teams to meet clients agreed lead times
• Resolve any issues or discrepancies related to orders and shipments promptly
• Accurately manage all administration duties in line with management expectations and company policies

Reporting and Analysis:

• Track sales performance and generate reports (where required) on key metrics and account activities
• Provide regular updates and insights to senior management regarding account status

Customer Service:

• Address client concerns and issues with a solutions-oriented approach
• Ensure a high level of customer satisfaction and seek feedback to improve service delivery
• Foster long-term relationships through exceptional service and support

Qualifications:

• Proven experience in sales, preferably within the packaging industry or a related sector
• Strong understanding of packaging products and print processes
• Excellent communication, negotiation, and presentation skills
• Ability to build and maintain client relationships effectively
• Strong analytical and problem-solving abilities
• Microsoft Office Suite, Excel and Word
• Travel to client sites as required (within Melbourne metro area)