Complex Director of Housekeeping (Hotel)

We are seeking a Complex Director of Housekeeping on behalf of our client, a renowned luxury hotel in Kuala Lumpur, recognized for its exceptional accommodations and world-class guest experiences. The Complex Director of Housekeeping is responsible for overseeing the daily operations of Housekeeping, Recreation/Health Club, and Laundry (if applicable), ensuring the highest standards of cleanliness and maintenance. This role plays a key part in upholding the hotel's prestigious image by maintaining immaculate guest spaces, enhancing operational efficiency, and driving guest satisfaction.

Key Responsibilities:

• Oversee daily housekeeping operations, ensuring guest rooms, public areas, and employee spaces are clean and well-maintained.
• Communicate guest room status efficiently with the Front Desk.
• Coordinate with the Engineering team for timely room maintenance.
• Supervise and enforce the general cleaning schedule.
• Manage housekeeping inventory to ensure sufficient stock of supplies.
• Oversee compliance with housekeeping policies, standards, and procedures.
• Assist in ordering guestroom supplies, cleaning materials, and uniforms.
• Implement and supervise an effective room and public space inspection program.
• Identify areas needing attention, assign tasks, and follow up with staff.
• Ensure employees are equipped with the necessary tools, uniforms, and supplies.
• Manage departmental expenses to meet or exceed budgeted targets.
• Align housekeeping operations with overall financial goals.
• Monitor and interpret budgets, payroll, and financial reports to optimize spending.
• Address and resolve guest complaints and service issues promptly.
• Foster a customer-focused culture, empowering employees to deliver excellent service.
• Continuously seek ways to enhance service quality and guest satisfaction.
• Maintain optimal staffing levels to meet operational and financial objectives.
• Clearly communicate job expectations and performance standards.
• Oversee fair administration of policies, disciplinary procedures, and documentation.
• Conduct on-the-job training and performance appraisals for housekeeping staff.
• Assist in the recruitment, hiring, and onboarding of new employees.
• Ensure compliance with safety and accident investigation protocols.

Requirements: 

• Degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field (no experience required if qualified).
• Open to candidates with a high school diploma or GED with at least 2 years of experience in housekeeping or a related field.
• Alternatively, a 2-year degree in a related field from an accredited university with no work experience required.
• Minimum 8 years of experience in housekeeping management within the hotel industry.
• Proficient in English and Bahasa Melayu.
• Willing to work a 45-hour workweek (9 hours/day, 5 days/week).

Benefits & Perks:

• 18 days of Annual Leave (AL) per year.
• Comprehensive medical coverage, including outpatient, optical, and dental benefits.
• Free meals and parking provided for employees.
• Receive a phone allowance of RM100 per month.