LMS Administrator

About Future Group

Future Group has been a global leader in translation, localization, and language services since 1994. With operations across North America, Latin America, Asia, Europe, and the Middle East and Africa, we deliver high-quality, technology-enabled solutions to clients worldwide.

We are currently looking for an LMS Specialist to support the daily administration, maintenance, and continuous improvement of our Learning Management System.

This opportunity is ideal for someone who enjoys working with learning technology, solving technical issues, organizing digital content, and creating a smooth learning experience for users.

What You'll Be Doing

LMS Administration

• Manage the daily configuration, administrative settings, and interface of the LMS.
• Ensure the platform supports the company's branding and learning objectives.
• Manage digital course catalogues, monetization settings, and promotional codes.
• Provide operational support for payment-related errors.

Learning Content and User Management

• Upload, publish, organize, and maintain courses, modules, exams, assessments, and other digital learning materials.
• Review incoming e-learning content packages to ensure they meet the required standards and track learner completion accurately.
• Create, update, and monitor user accounts.
• Manage access levels and role-based permissions for learners, instructors, and managers.
• Manage separate LMS branches or sub-accounts for regional offices or external clients.
• Support localized branding, permissions, and learning paths across different LMS branches.

Technical Support

• Act as the main support contact for learners and instructors experiencing login, access, or course navigation issues.
• Diagnose and resolve functional platform problems.
• Document and escalate complex software issues to the internal IT team or platform vendors when required.

Reporting and Compliance

• Generate and analyse reports related to learner progress, course completion, engagement, and training effectiveness.
• Create customized reports and dashboards based on departmental requirements.
• Monitor platform activity and configuration logs.
• Maintain accurate, audit-ready records of corporate compliance training activities.

What We're Looking For

• Bachelor's degree.
• At least 1–2 years of experience managing an LMS or working in a similar role.
• Proficiency in Microsoft Office.
• Excellent English language skills.