Service Desk Support Engineer

Company & Culture

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.

About the role:

Join our team as a Service Desk Support Engineer, where you will provide dedicated support for our Cyprus office such as:

• Act as a first point of contact for company employees located all over the world
• Help to troubleshoot problems with corporate workplace, such as laptops, local networks and Wi-Fi, printers, IP telephony
• Work with cloud services like Google, Slack, Jira, Confluence, BambooHR, Kissflow, 3CX, etc.
• Manage user access rights and permissions
• Create and maintain automations and integrations to simplify the interaction of employees with internal services of the Company

Reporting Line: Service Desk Lead

Worksite: Limassol, Cyprus.

Responsibilities:

• Providing Technical support for employees
• Troubleshooting Windows and MacOS systems
• System administration
• Monitoring security alerts
• Development of automation scripts
• Maintaining Employee Onboarding and Termination processes
• License management
• Corporate equipment maintenance

Qualifications:

• Knowledge of operating systems (Windows, MacOS)
• Experience with Google cloud ecosystem, preliminary G-Suite
• Experience with cloud services APIs (Google, slack etc..) is a plus
• Basic experience with local area and Wi-Fi networks
• Experience of programming languages (Python, Java script) is a plus
• Working knowledge of English B2 language is a must
• Working knowledge of Russian B2 language is a must
• Be Customer-oriented and cool-tempered, readiness to fulfill repeating requests and resolve repeating issues
• Good communication skills, ability and willingness to provide service of high quality
• This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge

Personality / Mindset

• Integrity & loyalty
• Team player with advanced communication and collaboration skills
• A hands-on, can-do attitude - always looking for solutions and thinking out of the box
• Overachiever mentality
• Capability to work and succeed in the fast pace and ever-changing environment

We offer*

• Competitive salary
• Corporate benefits (choose your preferred options)
• Truly inspiring culture, pleasant and informal work environment
• Ongoing education & training programs
• Opportunity to network and connect in the Corporate Events
• Global career opportunities

*Benefits/perks can vary depending on the nature of your employment with the company and the country where you work.

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.